The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
It depends but if the collar you are interested in is available with a printed name you are good to go. If the design spans the full 1.5” width (excluding collars with names) it likely can not be made in 1”. / I only offer martingales in the 1.5” or 2" width. / The widths I offer are 3/8”, 1”, 1.5" and 2”.
I do not make leashes at this time.
Definitely; however to preserve the design all names and numbers will need to be added via the patch that can be found in the “Upgrades” section.
Definitely. It helps me a lot if you are descriptive with the shade (ex. ‘Bubblegum pink’ as opposed to ‘pink’). I have most colors on hand so you are welcome to place your order with a note but I do ask that you also follow up with a message so I can confirm right away that your color is available. For custom colors I may need to use my discretion on which color ink to print in.
Yes but it is best to get approval before ordering for lengths shorter than 14” if selecting a style with a custom printed name. I will need to know the exact neck measurement, how many letters are in the name, and if you prefer a buckle or martingale style.
I only offer designs on the front of the tag unless otherwise stated in the listing.
As soon as your order is placed I get to work creating it just for you. Sometimes this process can take up to three weeks but we think it’s worth the wait! Your confirmation email will have more information about when to expect your package and you will receive a tracking number as soon as it flies the coop.
Out of respect for customers that have already been waiting I do not bump orders up; I create everything in the order it is received. Many packages do ship well before the expected date but I always quote up to three weeks so I can make sure everything is perfect before it heads out.